PRIVACY
This explains how Engaged handles information when it helps a business recover a missed customer call.
Engaged may process a caller’s telephone number, call time, text replies, name, location, job description, urgency, uploaded photos and — where applicable — a voicemail recording. We also process a trade user’s account email, service number, settings and device notification address.
We use this information to handle missed calls, collect customer details, present them to the relevant trade business, send alerts, diagnose delivery problems and operate Engaged safely. We do not sell personal information or use it for advertising.
The relevant trade business receives the information it needs to return the customer’s call. Engaged uses Twilio for telephone and text handling, Amazon Web Services for hosting, and Apple or Google notification services for app alerts. These providers process information only to provide their part of the service.
Call information is kept while the trade’s Engaged account is active so the business can handle the enquiry. A trade user can request account deletion in the app or through our deletion page. We first make sure active call handling is safely switched off, then delete the account and associated service data unless a limited record must be retained for legal, fraud-prevention or security reasons.
Customers can contact the trade directly instead of using Engaged’s online form. Trade users can request account deletion. For privacy questions, contact hello@engagedanswer.com.
Last updated: 8 September 2026 · Request account deletion